If you are unhappy with your purchase you can return it to us. Within the European Union customers have the right to withdraw from the purchase of an item within 7 working days beginning the day after the date that the item is delivered. It must be in original packaging and condition and sent to the following address:
Cowslip Workshops, Newhouse Farm, St. Stephens, Launceston, Cornwall PL15 8JX.
We recommend that you receive Proof of Posting or send by recorded delivery. We cannot refund for fabric cut to your specific requirements.
Damaged or incorrect items:
Please call or e-mail if you have a problem and we will give it our full attention and will refund you providing that the fault is ours. We will refund the cost of returning the item, but we reserve the right to recharge you if we cannot find a fault, and we will then charge for any costs incurred in recovering the item from you.