Terms and Conditions
Terms and Conditions for Workshops/Classes:
By making a booking for a workshop/class at Cowslip Workshops you are agreeing to our Terms and conditions.
Changes to workshops/classes
We reserve the right to make small changes to the content of workshops at our discretion. If a tutor should be unable to attend the workshop/class for any reason we will do our best to let you know as soon as possible and, in that case we reserve the right to appoint an alternative tutor, or postpone the class to a later date. A full refund will be made if the new date does not suit the student.
If we have to cancel
It is very unlikely that we would cancel a class/workshop but all of our workshops or classes require a minimum number of students to allow them to run and so if we do not have the numbers required and we have to cancel the class we will let you know as soon as we can and will offer a full refund or a transfer to another class. If Cowslip Workshops does have to cancel a class/workshop we will not accept liability for any other costs incurred by the student other than the class/workshop fee.
If you have to cancel
If you have to cancel a booking please let us know as soon as possible – we will endeavour to fill your space if we have a waiting list or in some instances we may be able to offer a transfer to another class. If we are able to fill your space up to 2 weeks before the class we will refund you but will apply an administration charge of £10.00 per person.
Payment in advance for a class/workshop is required to secure a space.
Health & Safety
All electrical equipment must be PAT tested before use in the classroom. (this will usually be covered by your annual machine service). A machine can be hired from us at a cost of £20.00 (with £10 returned at the end of the day after the machine has been checked).
We are a working farm and for your own safety PLEASE ENSURE THAT YOUR CHILDREN ARE NOT LEFT UNSUPERVISED AT ANY TIME. THE FARM YARDS ARE OUT OF BOUNDS FOR EVERYONE.
Cowslip Workshops does take all reasonable precautions to ensure the Health & Safety of its customers.It is important that students and other visitors are aware of others and their safety. Any Health & Safety advice given by the management and staff of Cowslip Workshops must be adhered to.
Cowslip Workshops cannot be held responsible for injury, loss or damage to you or your personal possessions. Cars are parked at owners risk.
Dogs must be kept on a lead at all times and are not allowed in the Shop or Café (unless a Guide Dog or a Hearing Dog). Jo loves dogs and really wants to be friendly but this is a working farm and public area, so please ensure that you pick up after your dog and restrict your dog to the car parking area. PLEASE ENSURE THAT YOU DO NOT LEAVE YOUR DOG IN A HOT CAR, we can provide shade if requested.
Cowslip Workshops cannot be held liable for any accident or injury incurred whilst visiting the premises.
Terms and Conditions for On-Line Shop:
Making a Purchase:
Just browse our website and click on your choices to put them into the shopping basket. Follow the instructions to submit your order and give your card details. We accept most Credit and Debit Cards.
We aim to process your order as quickly as possible (Monday – Friday). If an item is out of stock we will contact you and let you know.
If you are unhappy with your purchase you can return it to us. Within the European Union customers have the right to withdraw from the purchase of an item within 7 working days beginning the day after the date that the item is delivered. It must be in original packaging and condition and sent to the following address: Cowslip Workshops, Newhouse Farm, St. Stephens, Launceston, Cornwall PL15 8JX. We recommend that you receive Proof of Posting or send by recorded delivery. If the order qualified for free delivery, we will deduct this cost from the refund. We cannot refund for fabric cut to your specific requirements.
Damaged or incorrect items:
Please call or e-mail within 48 hours if you have a problem and we will give it our full attention and will refund you providing that the fault is ours. We will refund the cost of returning the item, but we reserve the right to recharge you if we cannot find a fault, and we will then charge for any costs incurred in recovering the item from you.
Care of your fabric:
All patchwork fabrics are 100% cotton with a nominal width of 106-114cm (42"-44") unless stated otherwise. Due to the limitations of colour printing, image colours may vary from actual fabric colours, with certain colours (such as reds) being particularly difficult to reproduce. Use the images on this online shop only as a guide, please do not use them to colour match fabric.
Some of our packs are cut as Fat Quarters. To get a Fat Quarter, the fabric is cut at 50cm and then slit half way along the width to give a fatter piece of fabric. Our normal fabric cut off the bolt is 25cm wide, which is also called a Long Quarter.
Some patchworkers prefer not to prewash fabric, but prewashing new fabrics generally ensures that there will be no uneven shrinkage and no transfer of colours when the finished piece is washed. These guidelines apply to most 100% cotton fabrics, but we would always advise testing a small piece first as manufacturing processes do vary:
- Unfold all fabrics before putting into the washing machine.
- Wash light coloured fabrics in tepid water with a phosphate free detergent.
- Soak dark coloured fabrics individually in cold water for approximately half an hour and then machine wash in cold water with a phosphate free detergent.
- Ensure your washing machine is set to a low spin cycle, Tumble fabric almost dry then remove and press with an iron.
- Completed quilts made from light and dark fabrics should only be washed in cold water.